Which service should I start with?
Start with the problem. If too few people inquire, advertising may be the priority. If inquiries arrive but do not become appointments, examine the offer, booking path, and follow-up. If your calendar is full, pricing, retention, or capacity may deserve attention first. We discuss those factors before recommending a scope.
How do I find out which services fit my business?
Book a strategy call with Tony or Andrea from his team to discuss your goals, services, locations, current marketing, and booking setup. We can then talk through a personalized scope, investment, and next steps. The written agreement defines the deliverables and terms for your business.
What should I bring to the first conversation?
Your service menu, prices, available appointment capacity, current marketing, and the problem you want to solve. If you have them, bring recent inquiry and booking numbers, average sale value, and a marketing budget you are comfortable discussing. Rough numbers are a useful starting point.
Do I need a certain revenue or a deposit policy?
Revenue alone does not tell us whether agency support makes sense. Goals, budget, capacity, and readiness to implement matter too. Your booking and cancellation policies are part of that discussion; a deposit is not the answer to every problem.
Who owns the accounts and assets?
Ownership of the ad accounts, pages, and other assets, and what happens to them when an engagement ends, is written into your proposal before work begins. So are any platform subscriptions and third-party services. Ask about anything that is unclear before you sign.
Is there a long-term contract?
The term, cancellation, and responsibilities are set out in your written proposal before you decide. Read them before you sign, and ask us about anything that is unclear.
How much of my time will this take?
It depends on the scope. Before work begins we agree on what we need from you, such as access, approvals, photos, and service details, and when we need it.
I have been burned by an agency before. How is this different?
Ask any agency, including us, the questions in our guide on choosing a beauty marketing agency: who does the work, what is measured, who owns the accounts, and how you can leave. Clear answers in writing matter more than promises.
How should we measure progress?
Choose measures that match the work: inquiries, booked appointments, attended appointments, and revenue where reliable tracking is available. Agree on the definitions, data sources, and reporting cadence in the scope so everyone is evaluating the same thing.
