Respond to after-hours inquiries and help clients book

The receptionist makes three decisions in every conversation: which service, what to tell them about it, and whether the next step belongs to it or to your team.

It asks which service before it talks about times

A brow wax and a microneedling appointment need different slots. Offering a time before the service is known is how a booking stalls: the client picks a slot, it turns out to be the wrong length, and the conversation starts over. So the first question is which service.

It answers the price, then gives a next step

“How much?” is often the first message a beauty business gets, and the worst answer is “it depends, book a consultation.” It gives the price and length from your approved menu, says what is included, and states any deposit and cancellation policy before they commit. Then it gives the next step. Where your booking connection supports it, that is a short list of open times, not your whole calendar. Where it does not, it is your booking link or a request passed to your team.

Anonymized campaign and coaching reports are on the results page.

It hands off what it should not answer

A skin concern, a complaint, a question outside the approved information, or a client who asks for a person goes to your team, with the whole conversation attached so nobody has to ask them to repeat themselves. For advanced treatments and med spa services it handles scheduling and general questions only. Prep instructions, suitability, and contraindications come from you or your provider directly, through a consultation, never from the AI. That line is written into the setup, not left to judgment.

Illustrative example

When the question needs you

Website chat

1. Client

   I get rosacea flare-ups. Is the Signature Facial OK for me?

2. Solace Skin Studio (demo business)

   Good question to ask first. Whether a facial suits rosacea is something our esthetician decides after looking at your skin, so I've passed your message to the team. They'll reply here when they're out of the treatment room. Would you like the consultation booking link in the meantime?

   Does not answer the skin question. Says who will, and when.

3. Client

   Yes please

4. Handoff to the team: new client, asked about rosacea and the Signature Facial, sent the consultation link. Full conversation attached.

You control what it knows

It works from the information you approve: your menu, prices, policies, and arrival details such as parking and what to bring. When a price or policy changes, the information has to change with it, so we agree during setup who sends updates and how. We review sample conversations with you before launch, and your team can see the conversations afterward, so an answer that missed can be corrected.